Ordered Replacement Equipment - Order Disappeared
I ordered replacement equipment and upgraded my service because my Gateway is completely broken and it messed up my DVR. I ordered new equipment over chat, got a confirm # and saved the chat to show I ordered it and was promised it by Friday. However, no one can seem to see this order in the system.
Was I lied to? Or, do the other chat Reps simply not know what is going on? Either way, it's unacceptable. I just want my new equipment in time for the weekend. I've been a paying customer for over 2 years during which time I've paid over $7,000 for services. That is enough money to warrant someone knowing what is going on with my order. I don't think I'm asking too much...