lesliec686's profile

Tutor

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6 Messages

Thu, Feb 19, 2015 5:34 PM

Ordered Replacement Equipment - Order Disappeared

I ordered replacement equipment and upgraded my service because my Gateway is completely broken and it messed up my DVR.  I ordered new equipment over chat, got a confirm # and saved the chat to show I ordered it and was promised it by Friday.  However, no one can seem to see this order in the system.

 

Was I lied to?  Or, do the other chat Reps simply not know what is going on?  Either way, it's unacceptable.  I just want my new equipment in time for the weekend.  I've been a paying customer for over 2 years during which time I've paid over $7,000 for services.  That is enough money to warrant someone knowing what is going on with my order.  I don't think I'm asking too much...

mibrnsurg

Expert

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20.4K Messages

7 y ago


@lesliec686 wrote:

I ordered replacement equipment and upgraded my service because my Gateway is completely broken and it messed up my DVR.  I ordered new equipment over chat, got a confirm # and saved the chat to show I ordered it and was promised it by Friday.  However, no one can seem to see this order in the system.

 

Was I lied to?  Or, do the other chat Reps simply not know what is going on?  Either way, it's unacceptable.  I just want my new equipment in time for the weekend.  I've been a paying customer for over 2 years during which time I've paid over $7,000 for services.  That is enough money to warrant someone knowing what is going on with my order.  I don't think I'm asking too much...


Another reason I hate chat as it's useless, here we rely on ATT Customer Care and ATT Uverse Care.

 

Contact ATT Uverse Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service RG replacement problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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6 Messages

7 y ago

Thank you.  I'll try this!  I'm so glad I'm not the only person who gets so unbelievably frustrated with chat.  

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