livingtxlife's profile

Contributor

 • 

1 Message

Tue, Nov 4, 2014 12:18 AM

No Info Available about my recordings

For a couple of weeks, the uverse system has been unable to tell me what was recorded. It only says "No Info Available". I guess what the show is based on TV station and time. I can't think of anything specific that happened, although our wifi cuts out all day long.

 

Rebooting doesn't do a thing.

 

I'm not quite sure where to post this so please let me know if I need to move it to another area.

 

Thanks!

mibrnsurg

Expert

 • 

20.4K Messages

Il y a 8 y

@livingtxlife I'd do a whole house reboot.

Unplug the RG and DVR and STB, wait 30 seconds and plug the RG back in.

When that turns all green, then plug the DVR back in and wait until it reboots.

Then plug in the STB (if you have any), wait til it reboots and see if Info shows up.

Acronym Guide so you understand all terms: http://www.dslreports.com/faq/17724

😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

mibrnsurg

Expert

 • 

20.4K Messages

Il y a 8 y


@livingtxlife wrote:

For a couple of weeks, the uverse system has been unable to tell me what was recorded. It only says "No Info Available". I guess what the show is based on TV station and time. I can't think of anything specific that happened, although our wifi cuts out all day long.

 

Rebooting doesn't do a thing.

 

I'm not quite sure where to post this so please let me know if I need to move it to another area.

 

Thanks!


If wireless problems, see SomeJoe's great wireless interference thread:

http://forums.att.com/t5/Features-and-How-To/How-to-Minimize-Wireless-Interference/m-p/2303003#M1138

Also see the SJ post:

Please Read for a Potential Solution

For many people, the DHCP problems with the 2Wire routers can be solved by configuring the RG as follows:

1. Go to http://192.168.1.254/ and find the RG's wireless configuration page.

2. Change the setting "Wi-Fi Protected Setup" to Disabled.

3. Change the setting "Authentication Type" to WPA2-PSK (AES).

4. Click the "Save" button at the bottom.

5. This procedure may ask for your RG's password. The default password for your RG is printed on a sticker on the side of the RG (3600HGV, 3800HGV-B, 3801HGV and NVG589/510) or on a white sticker on the backup battery (i3812V).

Disabling WPS should help with the DHCP timeout issue and general wireless connection problems.

Setting authentication specifically to WPA2-PSK/AES improves connection reliability on Macs and other Apple products.

 

 

Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

aviewer

Expert

 • 

10.1K Messages

Il y a 8 y

Sounds similar to what happened to me - No info in guide prevented recording. I am in CT & it was caused by the sale to Frontier.

 

So,you need to call for repair. If you are in CT call Frontier. Other local, call att.

shoe

Professor

 • 

2.2K Messages

Il y a 7 y

I have the same problem but only on METV recordings

Tutor

 • 

5 Messages

Il y a 5 y

I have had the 'No info available' problem for weeks

I have performed this procedure multiple times this week.  At least 5 times in the last two days.

The "fix" does not affect the problem

All of my recordings now show "no info available'

Recordings older than 2 weeks still have the original information about cast and title

I pay you guys a lot of money

How the heck do I fix this problem?

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.