New Uverse box crashes repeatedly, freezes then big red X
I have just had U-verse installed four days ago. The installer let my wife know that "they were having issues" with the boxes and suggested a re-boot if it had problems. I have been using the box and can't get much more than ten minutes of television before it freezes and crashes. The reboot for either the box or the Modem doesn't solve the problem for longer than the next ten-15 miniutes of TV. The installer indicated that this was the result of a bad firmware update.
This is apparently a nation-wide issue. Where is the firmware update that FIXES this problem??? This is an unacceptable product at this point and I don't feel as though I am getting any support from ATT yet, and I imagine that my installer is merely the distributor of bad hardware that ATT forces us to use.