Scholar
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222 Messages
New DVR doesnt match account settings
Replaced my old DVR with a new one 2 days ago. So far I’ve not been able to connect to my U-verse service. I get an error message stating that “ the set top box does not match account settings.” There is an option to restart the receiver which I have done over the last 2 days, always returning to the same error message. My internet and U-verse phone service work fine.
is there anything I can do besides wait for Tech Support to call me back to fix this?
ATTHelp
Community Support
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231.3K Messages
2 years ago
We can fix your DVR so that it matches your account settings, Shyster951.
Have you already received the callback from Tech Support? If not, we'll send you a Direct Message so that we can get started.
We'll be awaiting your reply!
Aminah, AT&T Community Specialist
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Shyster951
Scholar
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222 Messages
2 years ago
Thanks but I got it straightened out It took 90 minutes but some agent in “Central Europe” got the system to recognize the new DVR. Even then had to reboot it 2x before it was functional. But now it is!
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ATTHelp
Community Support
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231.3K Messages
2 years ago
We're glad to hear it's working, @Shyster951!
Please feel free to reach back out if you need anything else!
Thanks for using the AT&T Forums.
Tyler, AT&T Community Specialist
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