New Member
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10 Messages
Needing a new remote
I have asked AT&T for anew remote, given a series of crap: bad weather, availability, order was cancelled. No matter what "agent' I speak to, get the same crap! "You should get it by 2/16/23...well it is now 2/21/23. I have called, asked, and NOTHING! AT&T has become a company that does little to care for their LOYAL clients. You wait forever on the phone or on line to get such ridiculous and absurd answers. I guess they want everyone to go to Direct TV, get off U Verse and by treating you like crap, they hope you will make the switch?
Bandidos606
New Member
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10 Messages
7 months ago
Please read this!!!
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ATTHelp
Community Support
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221K Messages
7 months ago
Hey there @Bandidos606. We understand your frustration and would be happy to help you place an order for a new U-verse remote.
In order to complete this process and authenticate your account, we'll need to meet you in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you.
Robert, AT&T Community Specialist
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Bandidos606
New Member
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10 Messages
7 months ago
I refuse to spend any more of MY time asking AT&T for a new remote as they have all the info they need, now they want me to AGAIN go through this??? Nope, they have ALL my info so let them do their work! Ball is in your court AT&T!
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JefferMC
ACE - Expert
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33.1K Messages
7 months ago
I am waiting on a Remote to arrive myself. It hasn't been a week yet for me, so I'm just getting to the point I would ask what's up.
However, if your last reply is all you're willing to do, I hope you can make do with your old remote.
(edited)
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Bandidos606
New Member
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10 Messages
7 months ago
JefferMC: I have waited for MONTHS and no matter who I talk to, all I get is (Edited per community guidelines) poor excuses from ALL THE AGENTS I SPOKE TO!
(edited)
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JefferMC
ACE - Expert
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33.1K Messages
7 months ago
You posted, begged for someone to answer. They did, and asked you to meet them in a DM. You come back 3 days later and say that you're not doing anything more. So why did you bother with this thread? BTW, the "MONTHS" was not mentioned previously.
(edited)
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JefferMC
ACE - Expert
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33.1K Messages
7 months ago
@Bandidos606 I think you're determined to be argumentative. I've hidden your reply that provides personal information, because that is neither appropriate, nor permitted by Community Guidelines.
I'm sorry that they didn't respond to the DM, I again wish you'd have mentioned that previously.
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Bandidos606
New Member
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10 Messages
7 months ago
Sorry, you'd also be "argumentative" if you were in my shoes and you asked to verify my account....
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Bandidos606
New Member
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10 Messages
7 months ago
JefferMC wow, here I thought you were part of AT&T! Did not read that you are NOT, so why do you reply on their behalf? Makes it confusing. Thanks for deleting the info I posted, I thought it was going to AT&T....doh!
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JefferMC
ACE - Expert
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33.1K Messages
7 months ago
Nope, I'm not AT&T. I'm here trying to help people navigate the AT&T technology and what they refer to as support. You seem to have a certain amount of patience and after months, I can understand why you'd be frustrated. And I probably could have worded my replies more, um, positively, but the point I was trying to make is that you have to keep pushing for the solution with AT&T. If you hand over an ultimatum like "I'm done until you call me and work this thing out", the first two words become the self-fulfilling prophecy.
So, ATThelp, do you want to ask @Bandidos606 to create yet another post so you can give him another DM? At this point, he's probably better off escalating...
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