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Heyman87's profile

New Member

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4 Messages

Monday, October 17th, 2022 1:19 PM

need a new DVR for uverse package upgrade

Im trying to switch from Ubasic to U200 and they said I need a new DVR because the update isnt supported with my current DVR box. I find that weird since I used to have U200. Anyways, Im waiting for the new DVR box and wondering if anyone knows if getting a new DVR box is actually necessary? any kind of reboot I can do?

JefferMC

ACE - Expert

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31K Messages

4 months ago

Normally a U-basic customer wouldn't have a DVR.  If you did (because you downgraded to U-basic from a tier that did, or because you paid the uplift fee for a DVR), then your DVR should be fine and you really shouldn't need another.

However, the AT&T ordering system may do things that are not strictly necessary.

New Member

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4 Messages

4 months ago

Hey Jeffer, I did downgrade. from U200 to Ubasic. Im just really confused on all of this.

ACE - Expert

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24.2K Messages

4 months ago

So you went from U200 (with a DVR) to UBasic and now back to U200?  I think that's where the confusion is coming in.

New Member

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4 Messages

4 months ago

Yea. they told me that it wont process fully until the 21st. Which I find weird because I was able to swap from U200 to Ubasic in the blink of an eye. so why cant they just swap it back to U200 in the blink of an eye?

my thoughts

Employee

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20K Messages

4 months ago

Did you return the DVR when downgrading?

which model DVR?

A DVR on UBasic is $15, have you been paying that since downgrading?

I suspect if still have the original DVR, might be EOL, meaning wanting you to have a newer support model. The current model being provided at garage level (tech carry) is the 2262.

New Member

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4 Messages

4 months ago

Yes I have the 2262. I was not instructed to return the DVR when I downgraded and we have still been able to record while on Ubasic.

ATTHelp

Community Support

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207.7K Messages

4 months ago

We'd be happy to help take a closer look into your Uverse upgrade, @Heyman87.

 

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

ACE - Professor

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6.7K Messages

4 months ago

Still able to record on U-Basic makes me think that the DVR fee was paid. If that's the case, last I checked, there weren't really any cost savings.

You should be good to go. Those channels should come in immediately. I'm not sure why they gave you so much time to process.

my thoughts

Employee

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20K Messages

4 months ago

Big difference between UBasic and U200…

Minimum cost difference between UBasic  and Ufamily if paying the $15 for the DVR.

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