need a new DVR for uverse package upgrade

Normally a U-basic customer wouldn't have a DVR.  If you did (because you downgraded to U-basic from a tier that did, or because you paid the uplift fee for a DVR), then your DVR should be fine and you really shouldn't need another.

However, the AT&T ordering system may do things that are not strictly necessary.

Hey Jeffer, I did downgrade. from U200 to Ubasic. Im just really confused on all of this.

So you went from U200 (with a DVR) to UBasic and now back to U200?  I think that's where the confusion is coming in.

Yea. they told me that it wont process fully until the 21st. Which I find weird because I was able to swap from U200 to Ubasic in the blink of an eye. so why cant they just swap it back to U200 in the blink of an eye?

Did you return the DVR when downgrading?

which model DVR?

A DVR on UBasic is $15, have you been paying that since downgrading?

I suspect if still have the original DVR, might be EOL, meaning wanting you to have a newer support model. The current model being provided at garage level (tech carry) is the 2262.

Yes I have the 2262. I was not instructed to return the DVR when I downgraded and we have still been able to record while on Ubasic.

We'd be happy to help take a closer look into your Uverse upgrade, @Heyman87.

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

We are looking forward to working with you to get this resolved.

Latoya, AT&T Community Specialist

Still able to record on U-Basic makes me think that the DVR fee was paid. If that's the case, last I checked, there weren't really any cost savings.

You should be good to go. Those channels should come in immediately. I'm not sure why they gave you so much time to process.

Big difference between UBasic and U200…

Minimum cost difference between UBasic  and Ufamily if paying the $15 for the DVR.