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big al 7101's profile

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1 Message

Friday, October 28th, 2022 6:08 PM

my remote work properly

all the remote will do is turn the tv off/on and change the volume. it wil not change channnels or let me use any feathers on the screen?? it has good batteries and i have trouble shoot the system.

Community Support


207.7K Messages

3 months ago

Let's help get your remote control working properly, @big al 7101!


Thanks for letting us know that you've attempted some troubleshooting on your system already. 


We recommend reviewing our full list of troubleshooting tips for your U-verse TV remote control. Did you know that you can use our Troubleshoot & Resolve tool on your TV? Using the U-verse TV remote control, follow these steps:

  1. Press Menu
  2. Select Help > Information.
  3. Select Troubleshoot & Resolve
  4. Press OK.
  5. Select TV > Remote Control > Troubleshooting, then follow the prompts.

If the suggestions from the article above don't help, you may need to reset your remote control to the original factory settings. Be sure to follow the steps that are listed specifically for your remote type.


Let us know how it goes! 


Lacey, AT&T Community Specialist 

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