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Etgphd07's profile

Contributor

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1 Message

Tuesday, April 10th, 2018 1:19 AM

Moving and Uverse

I put in a request to have my TV and WiFi service moved, and the assistance I have received from AT&T has been nothing short of abysmal.  I made my request online to move services twice and it was rejected twice.  Then, when I get it scheduled and the technician shows up, and says he cannot do anything until a lineman comes on Monday to fix something.  This was Saturday.  The lineman actually shows up 45 minutes later and fixes the problem in 20 minutes.  When I try to reschedule, I now Have to wait an additional 7 days to get the inside work done.

 

I have been a loyal customer for 15 years.  I demand that I not be charged for data use on my phone since I will have been without WiFi at home for 10 days, and I would prefer a date earlier than next week Monday.  I was insulted that I was required to sign up for auto ay when I movedy services.  If someone could assis me, I would appreciate it.  It was never this difficult in the past.

Community Support

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232.3K Messages

6 years ago

Hello @Etgphd07,


I do conceive the vexation this could cause.  With your permission, I would like to assist as we work together to resolve this situation.


Due to the nature of information, I am sending you a private message located in the Forum's Inbox found to the upper right- hand corner of this web page to gather more information.  We take your account specific information seriously and want to take all precautions to keep it safe.


May your evening be filled with magical moments!


Georgia, AT&T Community Specialist


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