G417144's profile

Teacher

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15 Messages

Monday, March 13th, 2023 7:41 PM

loss of access

Once again, I am not getting what I am paying AT&T for. Since yesterday, one of my U-verse TVs is displaying a notice headlined “Activity Data Terms and Conditions” and goes on state that I have purchased a smart TV and tells me what to expect and what to expect.

I have not bought a smart TV and I cannot get this notice off my TV.  I have tried all of the usual tricks such as pressing the on-off button, resetting my receiver using the WPS buttons on my receiver, etc.

Please fix this now and give me a statement credit for my multi-day loss of access to mt main TV.

Accepted Solution

Official Solution

ACE - Expert

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34.4K Messages

1 year ago

As skeeterintexas seems to be thinking as well... this sounds like a TV issue that has absolutely nothing to do with your U-verse TV Receiver.  If you connected your receiver to a different TV, I think you would find the TV Receiver is working fine.

The "Activity Data Terms and Conditions" page is something built into the firmware of Vizio TVs.

Accepted Solution

ACE - Expert

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27.5K Messages

1 year ago

Does this happen to be a Vizio TV?

Teacher

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15 Messages

1 year ago

Thanks for the help. Can I correct this myself or do I have to get in touch with Visio?

Teacher

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15 Messages

1 year ago

All of you were right. It was a Visio firmware problem and a Visio rep walked me through the process to resolve it. Thank you all for your help. I am 78 and computer semi-literate.

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