Installation Service (Technician Missing the Appointment Issues)
I had no one show up for my installation today. I called an hour before the appointment to confirm a technician would show up because I know this never goes how you want it and the lady (Leah - they refuse to give last names) told me that I was good to go. Fast forward to 15 minutes after my 2-hour technician window had gone by and no one showed up I called at&t support only to get no answers about the delay from Maria (again no last name). In the middle of the call I was abruptly transferred to Barbara who had no knowledge of my current situation so I had to start over and inform her no one showed up for my appointment. She then said certain states are witnessing walkouts from technicians. Can anyone corroborate this? If so, why was I never told about a possible delay until I spent 2 hours on the phone after my appointment window ended just to get that answer? I then had my girlfriend call because I lost patience during my work day to sit on the phone with a dysfunctional corporation for any longer. She spent another two hours talking to various people and was held in a retention holding line multiple times in order to get connected to a local group to reschedule. She demanded that we should be first in line for a new appointment at the beginning of the next business day along with every one else affected by these "walkouts." The only answer she was able to get was that the appointment could not be rescheduled in 24/48 hours. What an unsatisfactory experience. I would just like to know if any one has had similar experiences and if any one at at&t is ever held accountable for this kind of continual negligence. No one at support provided any sort of help that we would ask for for the amount we signed up to pay monthly. We are people with our own schedules not some continual revenue stream for the company where you can just cancel and reschedule appointments with no warning.