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L

New Member

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1 Message

Thu, Nov 11, 2021 1:00 PM

I need to order a replacement box

I need to order a new receiver box.  I don't want service people at my house but want the box sent to me.  What is the procedure?

ACE - Expert

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22.8K Messages

9分前

Call CS 1-800-288-2020.  A receiver or DVR can be sent for a self-install. 

You have 21 days to return the old one via UPS/FedEx.  Instructions will be sent via email.

JefferMC

ACE - Expert

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29.3K Messages

9分前

Normally you do not need a box or shipping label, but would deliver the old receiver or DVR to a The UPS Store or FedEx Office.  

ACE - Professor

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6.3K Messages

9分前

I've done it a few times since 2008. It's always best to take the original shipping box and label. In my personal experience, UPS will use the same shipping box your replacement equipment came in, whereas FedEx will use their own.

JefferMC

ACE - Expert

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29.3K Messages

9分前

I don't think I've ever taken the box, though I may have.  It is not required.  Nor do you need to know a return address if you're going to one of these stores that have the computer system that will take your account number, scan in the serial number of the equipment and give you a receipt.

I've returned a Gateway and a Receiver.  Do be sure to have your account number.

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