Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Rowe444's profile
Rowe444
20th Community Anniversary
#1 Star!
The 5th element!

New Member

 • 

10 Messages

Thursday, November 3rd, 2022 12:12 PM

How do I fix lagging playback of DVR recordings?

Both the wired and wireless receivers DVR recordings play back with lag, pixelized, freeze every few minutes. 

No lag anywhere else:  The internet is fine.  The DVR records scheduled shows fine.  Watching TV, streaming, cable shows is fine. 

I have rebooted endlessly... Useless. 

How do I fix lagging playback of DVR recordings?

Official Solution

ATTHelp

Community Support

 • 

207.7K Messages

3 months ago

Hey there @Rowe444. Thanks for reaching out to us about your DVR recordings lagging. We'd be happy to help you with that.

 

To get started, we'd recommend checking out this information we have to fix issue with your U-verse TV recordings.

  • Press Menu on your U-verse TV remote control.
  • Use the arrow keys and scroll down to Help, then press OK.
  • Scroll down to information and press OK.
  • Scroll right and select Troubleshoot & Resolve.
  • Select TV from the top menu.
  • Choose DVR and follow the prompts.

Please let us know if these steps help.

 

Robert, AT&T Community Specialist

Rowe444

New Member

 • 

10 Messages

3 months ago

Thanks, but that doesn't work. 

ATTHelp

Community Support

 • 

207.7K Messages

3 months ago

Hi there, @Rowe444 we would be happy to take a closer look into what's going on with your DVR recordings.

 

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.