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Mary1951's profile



7 Messages

Sunday, July 24th, 2022 12:05 AM

Hit ok message

When I’m watching a prerecorded show I get a line on the bottom of the screen, that says hit ok.  When I do I have to go back and reload the program.  It’s very annoying.

Community Support


221.1K Messages

1 year ago

Let's help you get rid of this mysterious message for good, Mary1951.


Simply rebooting the receiver could help. Press and hold the power button (located on the left side of the receiver) for 10 seconds. Unplugging the power cord from the wall outlet for 10 seconds is another option.


If that doesn't help, use the Troubleshoot & Resolve Tool on U-verse TV.

  1. Press Menu on the U-verse Remote Control.   
  2. Scroll down to Help, then press OK.   
  3. Select Information.
  4. Scroll to Troubleshoot & Resolve, then press OK.   
  5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
  6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

Let us know if this helped, or if the message comes back.


Aminah, AT&T Community Specialist

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