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eli10032006's profile

1 Message

Saturday, December 30th, 2023 6:40 PM

Hit cable line and no at AT&T will answer the phone.

I hit a cable line the was maybe and inch below the surface. Need to get in connect with somebody ASAp. 811 has been notified and they said this is the next step. 

Community Support


232.2K Messages

5 months ago

Thank you for bringing this to our notice @eli10032006. Let's guide you in the right direction.


We have dedicated team for this, please call them and, they will be happy to assist you. Please check out our article on unburied cables, exposed wires, or downed lines. You will find phone number where you can call and, report your concern with regard to hitting a cable line.


Please call our customer service department at 800.288.2020 and create the ticket for hitting a cable line. Once you create a ticket, please call our Buried Wire Center at 800.924.9420, and they are available from Monday - Friday, 8 a.m. - 5:45 p.m. EST.


Note: Without creating ticket, buried wire department won't be able to help you.


We hope the information helps!


Thank you,


AT&T Community Forum Specialist

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