edhight's profile

New Member

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2 Messages

Wednesday, September 7th, 2022 7:49 PM

Having trouble setting up Uverse cable

I live in an att supported apartment complex. We have at&t cable and wifi. Our wifi works great! We have been having trouble with the cable tv though. I have tried pairing the Ven501 with our receiver and the closest I've gotten is a white gear on the screen, which always turns into a red X. I have tried restarting everything, unplugging and plugging in, waiting, and trying to pair again. I have even switched out a couple of receivers since we have a few left over in this apartment. Nothing works. What am I doing wrong? 

Constructive

Employee

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30.4K Messages

5 months ago

red X usually means the box isnt communicating with the u-verse network

Constructive

Employee

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30.4K Messages

5 months ago

grabbing an extra box wont work because each box must be provisioned to the account . have you called at&t and had them provision a box or did you just unpack it and plug it in?

New Member

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2 Messages

5 months ago

Honestly there was a pile of equipment here when I moved in. I have no idea which box I'm supposed to be using. I'll look for some clues. 

Constructive

Employee

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30.4K Messages

5 months ago

you need to order new service and get new boxes ,they arent interchangeable between account and likely the previous tenant will get charged for non returned boxes 

ACE - Professor

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6.7K Messages

5 months ago

Wait...

So you moved in to a new apartment and saw some U-Verse equipment and thought it'd work?

Yeah...that's not gonna work, especially if the previous resident canceled service. You'd have to order new service. From AT&T, that'd be either a streaming service called DirecTV Stream or regular DirecTV. U-Verse has been sunset and the only active accounts are grandfathered. If you had U-Verse before your move, you should have been allowed to keep it. If you canceled, you can't go back.

AT&T internet is still supported and active. It'd still work. It's just the TV service known as U-Verse which has been sunset (except to accounts active as of the sunset date.)

@Constructive  -- It's possible the previous resident was told not to return equipment.

(edited)

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