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6.7K Messages

Tue, Sep 23, 2014 7:39 PM

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Fixing Gear or Cog/Red X/Client Init/Unprovisioned Errors on Screen

Experiencing the following on your TV screen?

  • Gear or Cog

  • Red X

  • Client Initialization Error

  • Client Unprovisioned

  • Missing recordings

  • Receiver failure

If you are having issues with:

  • Receiver resets

  • Loss of recordings

  • Pixilation

  • Freezing

Try the following tips.

Rebooting the receiver is the quickest way to resolve most service issues:

  • Press and hold the power button(located on the left side of the receiver) for 10 seconds.

  • You can also unplug the power cord from the wall outlet and plug it back in after 10 seconds.


We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:

  • Receiver resets

  • Loss of recordings

  • Pixilation

  • Freezing

Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, let us know and one of our specialists will get in touch with you

To avoid losing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:

  1. Unplug the receiver or DVR power cord from the wall or back of the box.

  2. Wait 10 seconds.

  3. Plug in the receiver and DVR.

  4. When three white dots appear on the screen, unplug the receiver/DVR again.

  5. Repeat this process two more times.

  6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If you are still experiencing issues with your DVR, perform a Disaster Recovery.


Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, and Aspect ratio settings.

  1. Using the above image as guidance, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.

  2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.

  3. If the gear on the TV screen appears, wait until completion.

  4. If the gear on the TV screen does not appear, repeat the disaster recovery process.


If the previous steps have been exhausted and the TV receiver continues to malfunction, you can also use our FixIt Tool to troubleshoot further.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Accepted Solution

Official Solution

Community Support

 • 

6.7K Messages

8 y مضت

If you are having issues with:

  • Receiver resets

  • Loss of recordings

  • Pixilation

  • Freezing

Try the following tips.

Rebooting the receiver is the quickest way to resolve most service issues:

  • Press and hold the power button(located on the left side of the receiver) for 10 seconds.

  • You can also unplug the power cord from the wall outlet and plug it back in after 10 seconds.


We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:

  • Receiver resets

  • Loss of recordings

  • Pixilation

  • Freezing

Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, let us know and one of our specialists will get in touch with you

To avoid losing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:

  1. Unplug the receiver or DVR power cord from the wall or back of the box.

  2. Wait 10 seconds.

  3. Plug in the receiver and DVR.

  4. When three white dots appear on the screen, unplug the receiver/DVR again.

  5. Repeat this process two more times.

  6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If you are still experiencing issues with your DVR, perform a Disaster Recovery.


Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, and Aspect ratio settings.

  1. Using the above image as guidance, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.

  2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.

  3. If the gear on the TV screen appears, wait until completion.

  4. If the gear on the TV screen does not appear, repeat the disaster recovery process.


If the previous steps have been exhausted and the TV receiver continues to malfunction, you can also use our FixIt Tool to troubleshoot further.

(edited)

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