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New Member

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1 Message

Wednesday, May 19th, 2021 3:46 PM

Closed

Fee for a replacement receiver

I have Uverse and recently received a replacement receiver.  Now I am being charged a $10 receiver fee monthly.  Does anyone know why?  I never paid a fee before.   

ACE - Expert

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35.5K Messages

3 years ago

How many receivers do you have on your account?  The receiver fee for one receiver (the DVR) is included, each additional should be $10/month. 

ACE - Expert

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27.8K Messages

3 years ago

You may have had a promo that did not include the receiver fee or maybe you were grandfathered in. 

Either way, ordering new equipment triggered the $10 equipment fee that we all pay.

ACE - Professor

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7.7K Messages

3 years ago

I'd definitely call billing at 800-288-2020. Replacement receivers shouldn't trigger any fees, unless you fail to send the old one back in time.

I'm grandfathered in to two free receivers. I had to send one back a few months ago and I still get them free.

New Member

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20 Messages

1 year ago

I got the same fee. The old receiver was slow and not working properly.

Nobody

Nobody told me on the phone that I will be charged for the new receiver. 

New Member

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20 Messages

1 year ago

Just canceled the Uverse

Out dated

the price increased

And now this $10

Also as I understand att was trying to move their focus to direct tv, Rather than uverse. 

I resisted not to cancel because I am using their internet and tv bundle. 

Right now my DSL internet will go UP $20 but still, that

$55 internet

Youtube TV

$15 HBOMAX 

still cheaper than ATT uverse and DSL internet pack. How about this? 

ACE - Professor

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7.7K Messages

1 year ago

Please don't bump old threads.

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