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suelag's profile

New Member

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1 Message

Wednesday, August 3rd, 2022 4:10 AM

Error message. Account unavailable

Received replacement receiver. Swap went OK. Now another TV says account unavailable. This set top box does not match the account setting.

ACE - Expert

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35.6K Messages

2 years ago

Likely what has happened is the CSR clicked on the serial number of the receiver that has now gone dead as the one to be replaced, instead of the one that needed to be replaced.  You'll have to call back and have them reauthorize the serial that they took off your account by mistake.  If you still haven't returned the one that was supposed to be replaced, you might want to be sure they take that one off your account.

Community Support

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232.4K Messages

2 years ago

We can help you fix the account unavailable error on your receiver, suelag.

 

We'll need to access your account to do so, so we'll be sending you a Direct Message. Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Talk to you soon.

 

Aminah, AT&T Community Specialist

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