AT&T related help: U-verse TV error messages



GaryOwen's profile

New Member

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2 Messages

Saturday, November 26th, 2022 10:34 PM

Error code 1

My U-Verse receiver looks like it is going through all the start-up processing and then shows a red X 1 error code. Doesn't do anything else. I've tried unplugging and re-booting the gateway, the modem and the receiver several times. Any ideas?
ATTHelp

Community Support

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207.2K Messages

2 months ago

Hi there, @GaryOwen. Happy Holidays to you. Thanks for posting on the AT&T Community Forums. A Red X1 on the screen is a boot error on the receiver. Let's troubleshoot that together.

 

According to our U-Verse TV Troubleshooting Guide, You have already done a few of the steps, so let's move on to the next step.

 

The next step is to perform a Non-Disaster Recovery on the receiver. Use these steps:

  1. Unplug the receiver or DVR power cord from the wall or back of the box.
  2. Wait 10 seconds.
  3. Plug in the receiver and DVR.
  4. When three white dots appear on the screen, unplug the receiver/DVR again.
  5. Repeat this process two more times.
  6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If the Non-Disaster Recovery doesn't work, the next step is a Disaster Recovery. WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings. Use this as a last resort.

  1. Using the above image as guidance, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.
  2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.
  3. If the gear on the TV screen appears, wait until completion.
  4. If the gear on the TV screen does not appear, repeat the disaster recovery process.

There is a picture in step 3 of the U-Verse Troubleshooting Guide above, that will help you with the Disaster Recovery.

 

If both of these things do not work, then the reciever has become faulty and will need to be replaced. We can help with that too.

 

If you think you need a replacement, you can update us and we can assist with that.

 

Matthew, AT&T Community Specialist

 

New Member

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2 Messages

2 months ago

I need a new receiver. I have tried all the above solutions and others on the ATT website and nothing works.

I don't even get the three white dots at the beginning of the reboot.

How do I get a new receiver?

ATTHelp

Community Support

 • 

207.2K Messages

2 months ago

We can help you get a replacement receiver, GaryOwen.

 

We will send you a Direct Message to get started. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

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