New Member
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2 Messages
Equipment return
I canceled my TV service, sent back 5 items. Took them to FedEx , ATT is charging my account for one item they say is unreturned. I have all the tracking numbers and serial number. I went back to FedEx just to make sure all the items were sent. I have call 6 times customer service, and I went to the ATT store in my town had them call on my behalf, they provided all the requested information. Still after all I have done, AT&T has not removed the charge. Now what do I do going forward?
skeeterintexas
ACE - Expert
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27.7K Messages
11 months ago
File a complaint with the BBB. Those are handled by the OOP. You should receive a response in due time.
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Jim1750
New Member
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2 Messages
11 months ago
Who is OOP
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skeeterintexas
ACE - Expert
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27.7K Messages
11 months ago
Office Of the President
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cathy10502
New Member
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7 Messages
10 months ago
I'm facing this same dilema (returned four but they only show 3 returned). Have the receipt but have to wait a few more weeks before I get the non returned equipment invoice.
Did you get this resolved?
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ATTHelp
Community Support
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231.5K Messages
10 months ago
Hi @cathy10502. We would be happy to take a look into the status of your return equipment.
In order for us to do this, we'll need to meet you in a DM and gather some information to take a closer look for you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you'd prefer.
We look forward to hearing from you.
Rosey, AT&T Community Specialist
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