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chris59newyork's profile

Teacher

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23 Messages

Mon, May 20, 2019 2:24 PM

Email address for loyalty and billing department supervisor

I paid  my account early and was assured that my auto-pay for that month would be cancelled. It wasn't and I was double billed Then when I made a payment I was informed that it went to the wrong account (something about u verse and direct tv bills are separate. I was assured that would be resolved and that a credit would be applied to my account. After numbers hours on the phone and in chat the credit still hasn't been applied to my account as promised by the Loyalty department.

I have all of this documented but no one will credit my account as promised.

Constructive

Employee

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29.9K Messages

4 years ago

they dont do customer service via email you must call them or use the chat using the contact us link at the bottom of the page

Teacher

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23 Messages

4 years ago

Honestly they don't do customer service at all. I have called, chatted and NOTHING has been accomplished even after I provided PROOF of the credit that I was entitled tol

I have filed a complaint with the Better Business Bureau, hopefully  they will be able to better assist me

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