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J

New Member

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11 Messages

Tuesday, September 13th, 2022 9:10 PM

DVR shows recorded after 8/28/22 all show "no info available".

Apparently after 8/28/2022 all the shows that recorded show no info available. I'm not sure what happened on that date, but I would like to know if there's a way to fix that. I have restarted both receivers. I did not reboot the gateway, as that takes a long time, so unless that is definitely the fix, I'd just as soon avoid that. Anyone have any ideas?

madmax988

Scholar

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548 Messages

5 months ago

Definitely need to reboot gateway and dvr and all set top box receivers, in that order.  yes it takes some time, but I can't imagine it takes more time than waiting for a response from att tech support lol. 

What's happening is your dvr isn't updating the guide listings data.

ATTHelp

Community Support

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207.7K Messages

5 months ago

Hey there! Let's get your DVR reconnected @jsshrimp1!

 

We recommend doing a hard reboot by unplugging/plugging in power cord after 30 seconds, this helps resolve many DVR errors.

 

Please let us know if this helps!

 

Shakendra, AT&T Community Specialist

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