M

New Member

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1 Message

Sunday, August 23rd, 2020 8:05 PM

dVR recordings are missing

does anyone know how to restart DVR to get list of recorded shows

Community Support

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230.7K Messages

4 years ago

Hello, @mdel985501

 

Losing your recordings is always frustrating. Let’s see what we can do to help recover yours.

 

Many things can cause missing recordings, like surge protectors or power strips or even hardware related issues like a bad hard drive.  If you can, we do recommend plugging your DVR directly in to a wall outlet to help prevent missing recordings in the future.

 

In the meantime, here are a few steps to try and get your missing recordings back:

  1. Restart the DVR: press and hold the power button for 10 seconds. Then release and press again to begin the restart. This can take 5-8 minutes to complete.
  2. Recover the DVR without deleting programs.

These steps should help restore any missing recordings, but do keep in mind, anything that may have been deleted cannot be recovered.

 

If you run into anything else, here are some additional tips to fix issues with your Uverse recordings.

 

Let us know if you have any other questions,

 

Meaghan, AT&T Community Specialist

New Member

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4 Messages

2 years ago

No one is able to explain losing multiple recordings with four different boxes over 10 days att uverse

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