New Member
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3 Messages
DVR not scheduling my programs.
I had the old silver box for several years and up until a few weeks ago my programs on the DVR would show about 14 days of recordings under my recordings. It finally just froze up and I called I contacted AT&T and was sent a new Arris HD DVR VIP2262 V2 box. I got the box changed out but still have the same problem, I am having to continuously click on records program or series and will only record for that one time. Is anyone else having this problem?
JefferMC
ACE - Expert
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35K Messages
1 year ago
Yes. Several of us are. It seems to happen in geographic areas. What DMA are you in?
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kjones52
New Member
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3 Messages
1 year ago
North Alabama
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ATTHelp
Community Support
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231.3K Messages
1 year ago
Let us take a look to see why your programs aren't recording, kjones52.
Based on the information you provided, we'll have to access your account. We'll send you a Direct Message to gather your information and start working on a resolution. Look for the chat icon in the upper right corner of the page.
Aminah, AT&T Community Specialist
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JefferMC
ACE - Expert
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35K Messages
1 year ago
North Alabama is a new one. Recently, we've had two in Greenville-Spartanburg-Asheville-Anderson and one somewhere else that I've forgotten at the moment. @kjones52 If Aminah provides a useful solution that actually works, we'd be really interested in what that would be. I can't imagine what information on your account will be useful at all. So, please do update us here to let us know what becomes of your direct message session with Aminah.
BTW, a short term work around I've been given is to go to your Series list and "touch" each series recording (i.e. shift from first-run to all, save, then back from all to first-run, or vice versa as appropriate). If you have as many series defined as we do, it's not much of a solution, and it only works for the programs already on the schedule on your DVR (typically about 2 weeks out), once past that window, you'll have to touch them again... until they fix whatever the issue is.
(edited)
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holt
New Member
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4 Messages
1 year ago
I am in the Greenville SC area and have been having the same problem for the past 3 weeks. "Touching" all programs in the series list works only temporarily, and is a royal pain to keep doing. The first time it stopped recording all programs, but yesterday on only dropped a couple out of the list. Is AT&T anywhere close to a solution?
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ATTHelp
Community Support
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231.3K Messages
1 year ago
Let's get your recordings working again, @holt.
In order to look into why this is happening, we'll need to speak privately. Please check your direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.
Raiden, AT&T Community Specialist
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JefferMC
ACE - Expert
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35K Messages
1 year ago
@kjones52 and @holt , please let us know what resolution you're provided by ATTHelp, if any.
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AS232
New Member
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1 Message
1 year ago
I am having the same issue in Indiana, just started a few days ago
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holt
New Member
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4 Messages
1 year ago
Remote troubleshooting on my account turned up nothing. Technician scheduled to come Friday afternoon (4/28). I have also had an instance where a program I did not schedule got recorded in place of a series recording when it preempted the series (and the recording had the correct program name, not the series name).
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JefferMC
ACE - Expert
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35K Messages
1 year ago
I could have told you that. But the forms must be observed.
He, too, will turn up nothing, but the forms must be observed.
That other thing is weird. Can't say I've ever seen it, but my wife manages the DVR here. :)
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