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jwalker77's profile

Tutor

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5 Messages

Wed, Dec 3, 2014 1:57 AM

DVR Deleting Programs

Hello,

 

My DVR is randomly deleting programs I've watched (and chosen NOT to delete) and programs I haven't watched yet. I counted up to 6 in the last 24 hours. I don't know why this is happening. Is there a solution to this?

Contributor

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1 Message

8 y مضت

Exact same thing happened to us between yesterday and today.

Tutor

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5 Messages

8 y مضت

They're not all series recordings. I just realized I lost a movie that I didn't get to watch. I don't ever have the most recent episodes set to 3 or 7, as I prefer to erase them at my own pace.

 

On another note, I thought my mind was just playing tricks on me. But a few days ago, I had surely set 4 documentary episodes to record from 3 pm to 11 pm, and I made sure no other programs were scheduled to record at the same time these programs were recording. Two of them did not record at all. I have no idea what's going on.

mibrnsurg

Expert

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20.4K Messages

8 y مضت


@jwalker77 wrote:

They're not all series recordings. I just realized I lost a movie that I didn't get to watch. I don't ever have the most recent episodes set to 3 or 7, as I prefer to erase them at my own pace.

 

On another note, I thought my mind was just playing tricks on me. But a few days ago, I had surely set 4 documentary episodes to record from 3 pm to 11 pm, and I made sure no other programs were scheduled to record at the same time these programs were recording. Two of them did not record at all. I have no idea what's going on.


Did you make sure the 4 documentaries were in the Scheduled Recordings area?

 

Is the Recording space getting near 10-20% range?  If so, the DVR will delete programs to make room for upcoming recordings it knows that will be recorded. Smiley Surprised

 

Chris
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JefferMC

ACE - Expert

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29.9K Messages

8 y مضت

I believe you can choose either "Until space is needed" or "Until I delete" for each recording.  Once you get below 20% free space, those in "Until space is needed" can go away.

 

If all your recordings are marked "Until I delete", then when you reach near 10% you're going to start missing new recordings.

 

Tutor

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5 Messages

8 y مضت

I have 62% of recording space available.

 

4 more recordings have disappeared as of today.

JefferMC

ACE - Expert

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29.9K Messages

8 y مضت

Disappeared, or were never made?

 

Were they set to "keep until I delete?"

 

Tutor

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5 Messages

8 y مضت

They were already recorded, saved until I delete. And now they're literally gone.

Tutor

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5 Messages

8 y مضت

I forgot to answer the question about scheduled recordings. I checked the scheduled recordings for the 4 documentaries, not only to see if they were scheduled to record, but also to be sure that nothing else was scheduled to record at the same time the documentaries were recording. 


@mibrnsurg wrote:

@jwalker77 wrote:

They're not all series recordings. I just realized I lost a movie that I didn't get to watch. I don't ever have the most recent episodes set to 3 or 7, as I prefer to erase them at my own pace.

 

On another note, I thought my mind was just playing tricks on me. But a few days ago, I had surely set 4 documentary episodes to record from 3 pm to 11 pm, and I made sure no other programs were scheduled to record at the same time these programs were recording. Two of them did not record at all. I have no idea what's going on.


Did you make sure the 4 documentaries were in the Scheduled Recordings area?

 

Is the Recording space getting near 10-20% range?  If so, the DVR will delete programs to make room for upcoming recordings it knows that will be recorded. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


I forgot to answer the question about scheduled recordings. I checked the scheduled recordings for the 4 documentaries, not only to see if they were scheduled to record, but also to be sure that nothing else was scheduled to record at the same time the documentaries were recording.

JefferMC

ACE - Expert

 • 

29.9K Messages

8 y مضت

I would consider the following possibilities, and eliminate the possibilities that you can:

  1. The DVR is randomly deleting shows, but is otherwise working,
  2. Someone else in your household is deleting shows using the TV interface
  3. Someone else in your household is deleting shows using the Uverse.Com interface
  4. Someone not in your household who has figured the password to your U-verse account or one of your subaccounts has deleted them using the Uverse.Com interface
  5. Someone with your account (or subaccount) info is deleting them using the U-verse Smartphone app
  6. Someone who is on your WiFi Network and has access to one (or more) of your receivers is deleting them using a U-verse Connected smartphone app.
  7. Aliens

 

mibrnsurg

Expert

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20.4K Messages

8 y مضت

@jwalker77 Try this to see if it helps:

 

If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Will not erase recordings, take a bit of time. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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3 Messages

8 y مضت

Original poster, I can confirm this happens and it is random and a device error. The responders will ask you about others in house deleting etc always assuming people are the cause and not believing the most obvious solution - device or software failure. 

 

In my case it has happened 6 times in 2 months. When I turn the TV on and select records to watch a show the screen will go black, I will get the 3 dots and the device will reboot itself automatically and yes randomly (my neighbors aren't jamming it with microwaves as repliers would have you check). After the reboot several of the shows disappear from recordings. The disk space available this week was over 75%. All the settings for series and how many to keep were right and the deletions were random. I had 3 Banshee and it deleted only the middle one. It deleted a one time manually recorded movie. The deletions occur during that failure and reboot. I assume the drive info is corrupted in some way. 

mibrnsurg

Expert

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20.4K Messages

8 y مضت


@smarmyplankton wrote:

Original poster, I can confirm this happens and it is random and a device error. The responders will ask you about others in house deleting etc always assuming people are the cause and not believing the most obvious solution - device or software failure. 

 

In my case it has happened 6 times in 2 months. When I turn the TV on and select records to watch a show the screen will go black, I will get the 3 dots and the device will reboot itself automatically and yes randomly (my neighbors aren't jamming it with microwaves as repliers would have you check). After the reboot several of the shows disappear from recordings. The disk space available this week was over 75%. All the settings for series and how many to keep were right and the deletions were random. I had 3 Banshee and it deleted only the middle one. It deleted a one time manually recorded movie. The deletions occur during that failure and reboot. I assume the drive info is corrupted in some way. 


Have you tried the N-D Disaster Recovery in my post above yours to see if that would stop it? Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

 • 

2 Messages

6 y مضت

We have been having a problem that we have seen many posts on the internet about and thought you should know. We have had this problem for five years and have recently fixed it. We have had two wired receivers with our DVR at the initial installation and didn’t start having the problem for about a year. We’ve, and ATT have, probably replaced a dozen or so DVRs over the years with little effect. The problem is, and ATT and I find it hard to believe, that one of the wired receivers was telling the DVR to delete shows on its own as strange as it sounds. I found this out by completely disconnecting the receivers for a couple of days and it corrected the problem. We now have two new receivers and the problem is gone. Hope this helps.

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