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Debsponlev's profile

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1 Message

Friday, May 26th, 2023 11:47 AM

Dvr box unplugged or currently unplugged or restarting

Won’t pause or record. 

Community Support


232.8K Messages

1 year ago

Let's get your DVR working, @Debsponlev


We recommend using the troubleshoot and resolve tool on your TV. 

  1. Press Menu on the U-verse Remote Control.   
  2. Scroll down to Help, then press OK.   
  3. Select Information.
  4. Scroll to Troubleshoot & Resolve, then press OK.   
  5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
  6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

If this doesn't help, please provide more details on what's going on with your DVR. This will allow us to provide more accurate suggestions.


Raiden, AT&T Community Specialist 

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