New Member
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1 Message
Disconnects/TV freezes
Pixalated frozen picture and sound. This happens on each tv at the same time. I unplugged the router for 2 min and plugged back in. Still having the issue periodically.
New Member
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1 Message
ATTHelp
Community Support
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231.3K Messages
1 year ago
Hi there, @Mike_ann402. Thanks for the update.
We are so glad that your U-Verse TV concern has been resolved. If there is anything else that we can do for you, please reach out to us again.
Thank you for being a loyal and valued AT&T customer and have a happy holiday season.
Matthew, AT&T Community Specialist
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Monteyoho
New Member
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1 Message
1 year ago
I’ve had this problem with freezing and pixelation since they installed the new fiber optic service and new modem back in the spring. I was told by a tech that it is a widespread problem. When Direct TV took over your cable feed, the bandwidth was not wide enough for the equipment we are using (modem and TV box.) This is the problem. I’ve switched out both and still have the problem. This is an issue of the feed we are getting. Unfortunately, I live in a complex with and exclusive deal with AT&T. Hopefully I can get Direct TV streaming to correct this problem. It will take a lot of letters and phone calls. Hope this helps.
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