llee040's profile

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110 Messages

Thursday, November 24th, 2022 4:45 AM

Disable digital phone call notifications on U-verse tv screens?

How can I disable digital phone call notifications on U-verse tv screens?

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110 Messages

1 year ago

Please tell me how to proceed to “direct message”. Thanks.

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230.7K Messages

1 year ago

Hi, @llee040!

 

The direct message section will be the chat notification next to the bell icon, in the upper right-hand portion of the page. We've sent a message there already. If you do not see the notification, let us know!

 

CalebP, AT&T Community Specialist 

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110 Messages

1 year ago

For benefit of other users, I'm also continuing here. 

Removed and reinstalled MyAT&T app on iPhone, Logged in.

Found the My Digital Phone link and tapped it.

Found Voicemail & Features and tapped that.

Found Phone Features and tapped that.

Found Activate Caller ID (no Caller ID on TV appeared among choices) and tapped that.

Received "Error Loading Page

Domain: NSURLErrorDomain..."

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110 Messages

1 year ago

I used the back button, followed the same links, this time the instructions that you provided in your first response appeared rather than the options listed in the instructions.

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110 Messages

1 year ago

Started again for the (lost count)th time. 

MyAT&T app>

My Phone Plan - Check usage and manage AT&T Phone Unlimited North America plan>

Phone Features - Manage phone features>

Support - Get help with home phone issues>

Welcome, (me) - Troubleshooting Topics - Phone Features - Voice Calling Features - Voicemail & Features>

Learn about phone calling features and star codes>

Caller ID on TV - Deactivate online in the Phone Portal>

(then I was greeted with a completely black screen. When I used the back button and tried the same Deactivate Online link, this time I was taken to a fresh instance of the same "Caller ID on TV - Deactivate online in the Phone Portal" page.)

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110 Messages

1 year ago

I went through the same steps until the Caller ID on TV step, then I clicked directly on Caller ID on TV rather than using the "Deactivate online in the Phone Portal" link. Then I was greeted with "Activate Caller ID for Phone and U-verse TV, which contained the same instructions you included in your first reply

(

Set up Caller ID for U-verse TV

  1. Go to your myAT&T Account overviewand choose My digital phone.
  2. Select My voicemail & phone featuresthen Phone Features.
  3. Choose Caller ID on TV.
  4. Select On or Off.
  5. Select Save.

), which can't be accessed as instructed, because the cycle of torture begins again like the Peter Capaldi Doctor Who "Heaven Sent" episode.

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110 Messages

1 year ago

Personally, I don't think AT&T currently provides a way for users to modify this function directly. Here's what I mean:

https://forums.att.com/conversations/uverse-tv-equipment/disable-digital-phone-call-notifications-on-uverse-tv-screens/637ef6d930453625201cb99a

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110 Messages

1 year ago

I found it by using a desktop computer browser to visit:

https://uversecentral3.att.com/uvp/myhome/mvoice

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