llee040's profile
llee040
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108 Messages

Thursday, November 24th, 2022 4:45 AM

Disable digital phone call notifications on U-verse tv screens?

How can I disable digital phone call notifications on U-verse tv screens?

llee040

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108 Messages

2 months ago

"Tour my features" link at https://www.att.com/olam/showHomePhoneProductLandingPage.myworld performs no action in my browser. Do I have to try a different browser?

llee040

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108 Messages

2 months ago

I used another browser to access the link from the previous reply, and the "Tour my features" link still didn't do anything, but this browser showed another link named "View and manage all AT&T Phone features". That link yielded a 404 error (resource not found) in the browser where it appeared. I tried copying it to the first browser (the one where it didn't appear) but it's apparently a dynamic link, and yielded a 404 error there as well. Here's the link as I copied it:

https://www.att.com/olam/redirectUvPToExternalURL.myworld?reportActionEvent=&pgId=All_View_VoIP_Product_Landing_Page&secId=Features&actionType=UverseVoiceManageFeatures&uverseVoipParms=MemberID%3D3A6AsKSR5%252FR7KJdO4S0tPZGhfCXnPj7Tyn57xpGny4g%253D%26isPrimaryCalling%3DY%26sourceLocation%3DmyATT%26activeTN%3D2106944738%26caseID%3D861785407&switchUserMemberId=3A6AsKSR5%2FR7KJdO4S0tPZGhfCXnPj7Tyn57xpGny4g%3D&acctType=R

 Because I tried finding it myself unsuccessfully, where can I access self-service AT&T home phone settings?

llee040

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108 Messages

2 months ago

Here's a page that showed promise: https://www.att.com/support/article/u-verse-voice/KM1000459/, but I can't get any further, because the relevant  links displayed on that page simply point to "https://www.att.com/olam/showHomePhoneProductLandingPage.myworld", where I've already exhausted relevant pathways.

ATTHelp

Community Support

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207.4K Messages

2 months ago

Let's get to the bottom of why you aren't able to access the phone features, @llee040!

 

Let's see if we can Disable Your Caller ID for U-verse TV using your myAT&T account. Give these steps a try and let us know if it disables the call notifications on your TV:

  1. Go to your myAT&T Account overview and choose My digital phone

  2. Select My voicemail & phone features then Phone Features

  3. Choose Caller ID on TV

  4. Select Off

  5. Select Save

Let us know if this helps! If not, we have a few more things we can try.

 

CalebP, AT&T Community Specialist

llee040

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108 Messages

2 months ago

I don’t see “Account Overview” How can I find it?

llee040

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108 Messages

2 months ago

Anyway, I can’t find “My Digital Phone” anywhere in the MyATT app.

llee040

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108 Messages

2 months ago

*”MyAT&T”

llee040

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108 Messages

2 months ago

It appears to be under “My Phone Plan - Check usage and manage AT&T Phone Unlimited North America Plan”. That’s not very similar to what you said.

ATTHelp

Community Support

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207.4K Messages

2 months ago

Thank you for that information, @llee040!

 

Since that did not work let's move this conversation into a direct message. This way we can try walking you through the process. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

llee040

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108 Messages

2 months ago

From there I tried “Manage Phone Features” but none of the choices you mentioned appear.

(edited)

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