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daadkins16's profile

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1 Message

Wednesday, July 13th, 2022 1:10 AM

Charges for non-returned equipment

I got charged for a non returned Gateway modem; however, I took it back to a UPS store over a month before it was due.  I have the paperwork to prove I returned it.  I called customer service last week and they said they would put a note to expedite the process of checking on if they had received the equipment.  Since then I have not gotten any information from ATT if they found the equipment and the charges are still on my account.  I have read horror stories about it being a long process where ATT will continue to add late fees and even threaten collection agencies.  What is my best option?  Go into a store to get it resolved or is there a better number to call that skips the lower level customer service agents and actually gets my problems solved?  Thanks.

Community Support


225.5K Messages

1 year ago

We're here to help with your non-returned equipment fee, @daadkins16.


In order to further assist you with this issue, we're going to need to speak privately via DM.


Please be on the lookout for a notification at the top right of this screen. You should see a red dot on the chat icon next to the bell icon. We look forward to speaking with you shortly!


Jarod, AT&T Community Specialist

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