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Daredelvis's profile

Tutor

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3 Messages

Saturday, August 27th, 2016 4:27 AM

Charged for returned equipment

I had to cancel my U-verse because AT&T could not get it working after it was out for over a week.  Now they are charging me for not returning equipment that I returned.  This is even after I called and provided the tracking number from UPS. AT&T customer service is absolutely garbage, and now they are trying to extort $170 from me. This a is very shady business practice. 

 

How do I fix this matter? I'm sick to death of sitting on hold, and not having the problem fixed. 

ACE - Expert

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27.8K Messages

8 years ago

@Daredelvis  Contact the Customer Care Team with all of your pertinent information (name, dates, account#, tracking#, etc.).  They can help you sort through this. 

 

Watch the blue envelope at the top right of this page.  Expect a reply in 3-5 business days.

Expert

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20.4K Messages

8 years ago

@Daredelvis   Be forewarned, if certain people get your help request, it will come back as an email response, not the blue envelope.  Would be a disposable email @att.com. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

 

 

 

 

 

 

Tutor

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5 Messages

7 years ago

I'm having the same problem, and it seems like no one can help me

Tutor

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5 Messages

7 years ago

I'm having the same problem. After two billing cycles, I wasn't charged for the modem so I threw away my reciept from UPS. I got my bill last month and now I'm being charged a non return charge of $170. Have you gotten you issue resolved? ATT is no help and told me that there is nothing I can do and I will have to pay for this modem that I returned.

Tutor

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3 Messages

7 years ago

Good luck getting it fixed.  It took me countless phone calls and over two hours total on the phone to get them to admit they had the returned equipment.  Here is my story.  I had U-verse for over three years.  I canceled AT&T U-verse after they my service was out for over a week.  I had countless calls with their technical service, and two visits by technicians (I had to take time off of work to meet them). Even with all of that AT&T could not get my service up and running. 

I canceled my service, and dropped the equipment off at the UPS store.  I was issued a receipt from the UPS store, and I thought that was the end of it.  After being surprised by the $170 unreturned equipment bill, I called AT&T.  I provided them the tracking number from the receipt (turns out that is an AT&T tracking number, not a UPS tracking number).  They assured me everything was OK.  Well, it wasn’t.  They said they had no record of my return.  These are the steps I took.

  1. Posted on this forum, and received empty promises.
  2. Called my toothless cable advocate in my city (this did help).
  3. Went to the UPS store to check the tracking number. Guy at desk says this happens all of the time with AT&T.  They wait until they have enough units in, and ship them all at once.
  4. Spent over two hours in the phone with AT&T “Office of the president” customer service. I feel that is a total garbage (can't say bee,ess) feel good name.
  5. AT&T finally admitted they had the returned equipment (I had their tracking number. That should have been the end of it.)

My feelings after this are that I will never voluntarily do business with AT&T again.  You as a consumer have no recourse, and your time means nothing to them.  It is my opinion that through their incompetence, they tried to extort $170 from me.  There is no downside to them doing this, and you have no rights.

What I have done and what I suggest you do.

  1. Contact whatever worthless regulatory agency in your city or state (both, if you ask me). Make a formal complaint, and you suddenly might get a call. 
  2. I have written my worthless congressman. I don’t know where AT&T gets off trying to steal money from me (I had their tracking number, it was obviously their fault!!), but if you don’t give in to their extortion, they can slam your credit.
  3. I would recommend you go to reddit, and post your story on cordcutters. Maybe it will get some legs, and that will help you get a response. 

Good luck.

Tutor

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5 Messages

7 years ago

Trust me I can relate to your matter.
Of all companies ATT&T makes the most errors and ends up charging the customer money they don't owe.
I also returned equipment in its proper packaging and dropped off at UPS.
Not they have me in collections for non return for $711. Plus ATT&T continued my service with no equipment in the house.
Ive disconnect the service after the one year discount ended. Now they say I owe $197 for service I never had. It's time consuming and my blood pressure goes up each time I have to try to resolve an issue with them. It's an on going problem year after year with this Company. They make so many mistakes it's causing me so much emotional stress on me after having had Cancer twice. It's unbelievable..

Tutor

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5 Messages

7 years ago

I finally got my issue resolved after about 4 months. Someone from the att
contacted me regarding my forum post and settled everything. After they
credit my account I canceled my service and had another company but me out
of the att contract. They are seriously the worst phone/tv company I've
ever felt with!

Tutor

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5 Messages

7 years ago

I finally got my issue resolved after about 4 months. Someone from the att
contacted me regarding my forum post and settled everything. After they
credit my account I canceled my service and had another company but me out
of the att contract. They are seriously the worst phone/tv company I've
ever felt with!

Tutor

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5 Messages

7 years ago

Att&t is causing my blood pressure to rise. It's not a joke! This company makes so many mistakes that is so time consuming just trying to resolve each one.
Yes, I too returned equipment in its Att&t package and dropped it off at UPS. Now months latter $711 is reflecting on my credit as owed.
Tears came down
my face and now I'm physically exhausted just from attempting to resolve another mistake on their behalf. I'm a 58 year old christian woman who has recovered with cancer twice within a ten year period. My blood pressure goes up each time I have to resolve an Att&t mistake. Plus, I called to cancel service after the one year promotion expired and returned the equipment and still they had my service activated after it's supposedly disconnected and no equipment in the house, but their charging me $197 for service. Att&t has ruined my credit.
Now I'm so sad and depressed that I can't even sleep at night.
Only God is my witness. Why would I want to keep their equipment and latter be charged and have my credit ruined? I might have to sent them to court. This company makes more mistakes than any other company. Now I have to wait 10 to 15 business days for them to confirm my returned equipment. Hopefully they have human compassion and will make efforts to stop changing people for their unprofessional errors.
Ramona ----

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

ACE - Expert

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27.8K Messages

7 years ago

@Monitas  Send a Private Message to UverseCares <-- using this link. 

 

Include all pertinent information including your account number and the UPS receipt number.  Give them 3-4 business days to respond and watch the white envelope in the upper right hand corner of this page for a reply.

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