Brand New Wireless Receiver with Red X and the Number 3 beneath it
I had a technician on live chat on Thursday night tell me to force a power reboot of my new wireless receiver. The error, at the time, was that the setup box did not match the account. I came to find out that this was a easy fix, because all he had to do was correct my account, apparently the wireless just came off of my account.
However, he made do a power reboot, where you get the gears on the screen and this procedure wiped out the firmware on the box.
We have been without Uverse services since Thursday night. I have to wait for a new receiver to be shipped to my house, which we will not get unti Tuesday.
I am so upset with this level of service. I absolutely will demand a credit on my bill. I pay over $200 a month to uverse for this service? Their own technician formatted my receiver and caused us to be down for over five days.
Very unhappy with AT&T right now.
Bottom line, do not perform a power reboot, holding down OK and down arrow and power button at same time, because it will wipe out the firmware on your receiver.