Big Red X

I have been experiencing many problems with my U-Verse system:

• Recordings that stop playing in the middle of a show, even though the timeline bar shows there is more to play back.
  • I have to Rewind, then Fast Forward past the sticking point and then Play from there
    
    
• The signal from the DVR appears on that TV as very pixelated and requires a re-boot
  
  
• Other receivers display error messages that the DVR is unavailable and will not show the Recordings List
  
  
• I  have completed:
  • 10-second Power button re-boots
  • Non-destructive re-set
  • Destructive re-set
• I experienced the Big Red X this evening

I'm guessing this DVR needs to be replaced. How do we make that happen?

Ken 

Account: ***

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]