SpecialK55's profile

Contributor

 • 

1 Message

Friday, July 20th, 2018 2:51 AM

Big Red X

I have been experiencing many problems with my U-Verse system:

  • Recordings that stop playing in the middle of a show, even though the timeline bar shows there is more to play back.
    • I have to Rewind, then Fast Forward past the sticking point and then Play from there

  • The signal from the DVR appears on that TV as very pixelated and requires a re-boot

  • Other receivers display error messages that the DVR is unavailable and will not show the Recordings List

  • I  have completed:
    • 10-second Power button re-boots
    • Non-destructive re-set
    • Destructive re-set
  • I experienced the Big Red X this evening

I'm guessing this DVR needs to be replaced. How do we make that happen?

 

Ken 

 

Account: ***

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

 

 

_xyzzy_

Expert

 • 

15K Messages

5 years ago

Since you did all those troubleshooting steps call tech support and ask for a replacement (800-288-2020).  Since you did a destructive reset you got noting to lose anyhow.  Note that even doing that you don't lose your recording scheduling.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.