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gofoley's profile



1 Message

Monday, June 18th, 2018 10:58 PM

Being billed for equipment lost during Harvey

I’m not sure what to do.  After losing everything during Hurricane Harvey I called AT&T to cancel my Uverse service.  The representative was very kind.  Since that time I’ve had multiple requests from AT&T for the return of the equipment.  Each time I’ve called, explained again what happened and have been told not to worry.  I would not be billed.  Today, I received an invoice for the equipment with a due date in early July.  I don’t know what else to do to resolve this issue.  Everyone I talk to assures me it has been taken care of, but it continues to be a problem.  

Community Support


225.6K Messages

5 years ago

Hi @gofoley,

Thank you for bringing this to our attention! Your concerns are absolutely important and we want to make sure we get to the bottom of this matter. I would love to help!

For us to provide you with the best support, I will be following up through a private message to gather additional details. This way, we can work together to make sure this has been resolved. 

I hope you have an amazing rest of your day! Talk to you soon!

Vanessa, AT&T Community Specialist 

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