Valleyjoe's profile

Tutor

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4 Messages

Thursday, February 12th, 2015 3:13 PM

AT&T uverse / Samsung HDMI no audio

Hello,

 

I'm racking my brain over this.  I have a Samsung HW-C560S / XAA audio receiver.  When I hook up my uverse box to my hdmi 1 port to my receiver I get video but no audio.  It seems like the audio signal is not being coded correctly.  I figure this because when i reboot the uverse and when it comes back on the audio and video work together for a second and then the audio goes away.  I have rebooted the uverse box, the receiver, the att modem and tv.  I've tried different cables and same issue, not audio just video.  I have tried different ports and same issue.  I have hooked up the hdmi directly from the uverse to the tv and i get audio and video.  Also I have my ps4 and apple tv connected to other hdmi ports on the receiver and they work fine, audio and video.

 

I called tech support but when you hook up the uverse directly to the tv and it works as it should then, they pretty much can was theirs hands from it and direct me to samsung.  But I honestly think there is a issues with the hdmi audio not coding to work on the samsung receiver.

 

Side note.  I connected a optical audio cable from my uverse to my receiver and the audio works but no picture.  Go figure!  Can anyone help me figure this out? 

Expert

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10.1K Messages

9 years ago

Is this behavior the same for both u-verse settings - Stereo & surround?

Menu - options - audio/lang options - digital audio output

 

It should work on stereo. Not sure exactly what the U-verse surround is but, I believe it does not match the options shown on page 45 of the Samsung model.

 

The optical connection is audio only. To add video use component cable.

Tutor

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4 Messages

9 years ago

Thank for replying aviewer,

 

Yes it's the same for both.  It set to stereo and then I change to surround sound and still same result.  

 

I continued to look online and I got into some reading about the audio and pcm output.  Not sure what that is but still researching...

Contributor

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2 Messages

9 years ago

Hi ValleyJoe,

 

I was just curious if you discovered a resolution on this issue yet?  I see that you are experiencing what sounds like exactly what I am now dealing with.  Was installed earlier today, tech left and when I went to watch tv, there is a great picture, no sound.  If I go and adjust settings the sound will come on after a restart but only for a quick second and then it's off again. I am using HDMI through a Samsung receiver as well.

 

Everything else plugged into the receiver is working fine.


Thanks in advance...

Tutor

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4 Messages

9 years ago

Jpressly,

 

I did get it to work.... what I did was connect the att to my tv with HDMI and then run a optical audio from my att to the samsung reciever (chang audio setting to opt 1) and I'm able to hear sound with my surround sound.  My hdmi 1 is connected to my att box with the optical out to the receiver , and my hdmi 2 is connected to my receiver and my ps4 and apple tv is connected to it. Now all i have to do is switch source on my tv to hdmi 1 or hdmi 2 to whatever i want to do. 

 

Hope this help.

Contributor

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2 Messages

9 years ago

Thank you for the quick reply.  I will be heading out to purchase an optical cable shortly then and give it a try.  Seems like they left this one as a "reach around your elbow to scratch your backside" way of doing it but shoot if it works I'm game.  Just odd that you can hear the sound for just that brief second.  Ah, so close, yet so far.  Really appreciate the reply!  


Best regards,

 

jpressly

Contributor

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1 Message

8 years ago

For the S-20 remote, follow these steps:
Press and hold the MENU key then press and hold the OK key.
Release both keys and your remote will flash twice to indicate programming mode.
Enter programming code 981 by pressing the number keys on the remote control. The POWER key will flash four times indicating the code was successfully entered and the remote has been reset to the default settings.

I had a problem with my Samsung tv when programming the remote to the tv no sound..after hour of searching the internet finally found this.. The u verse volume was on 0 so no sound after turning up then reprogramming the remote there was sound..

Contributor

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1 Message

8 years ago

 Att told me it would cost $99 for tech to come out ...Thank you so much this worked!!!

New Member

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25.7K Messages

8 years ago

Set the uverse receiver to stereo and it should work.  I had the same problem and once I set the uverse box to stereo the problem went away.

Tutor

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4 Messages

8 years ago

Thank you for offering your help.  I changed the setting on the att menue to stereo and then surround sound and both have no sounds going through the hdmi connection.  I still only get sound using the optical cable connected to the att box to my samsung reciever.  Thanks again.

Contributor

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1 Message

8 years ago

I habe had two customers with this issue. Both have had bad audio. Both had claimed the audio was on max or 25. What other reason might it be? Is it the stereo vs dolby thing? Why is ATT only cable box with variable audio out on hdmi? Makes no sense. Sinply put, hdmi to any reciever shouls be pure digital sound and picture. Anyone find a solid solution for yamaha? Smart tv, dvd, gaming all sound great. Just ATT sounds like crap.

Thanks
B
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