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OakParkDad's profile

Contributor

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2 Messages

Fri, Sep 15, 2017 1:42 PM

ATT property damage, but Sedgewick won't respond

On August 19, an AT&T technician was driving through my alley with a cherry picker truck. Making a turn, the cherry picker caught my fence, pulled it out of its mooring, dislodged a few slats and damaged the wood. I got his name and number and that of his supervisor, Melissa [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]. After going back and forth with her, she said she filed a claim. She couldn't give me a claim number, but told me to contact Sedgewick. I have now placed numerous voicemails, as no matter what time or day of the week I call I always get a voicemailbox for them. I suppose I should not be shocked that AT&T would use such a shady operation for it's damages, but I'd like to give them a chance to make it right [Per Guidelines:  Keep it Relevant and Appropriate].

ATTDmitriyCM

Community Manager

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9.9K Messages

4 y ago

Hello @OakParkDad

 

I apologize for the late response. I'm sorry to hear about the damage to your property. Our team will be happy to look into it for you and help with whatever we can! Please send us a private message by clicking here (you will need to log into the Forums online, please do not reply to the email notification). In your message, please include your full name, phone number and the best time you can be reached.

Please let us know if you have any questions.

Thank you,
Dmitriy

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