
Tutor
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5 Messages
Another Missing Equipment Charge
I absolutely followed every direction in returning my equipment via FedEx Smartpost and somehow AT&T didn’t receive my equipment and I’m all of a sudden being charged for missing equipment that I turned in per their instructions. Talk about the most incompetent CS and the most money hungry scam of a company. How much money are they receiving from former subscribers with this scam? How many people give up their claims and pay because their CS doesn’t care about customer satisfaction? I’ve had SO many issues with their service and used them for two years before cancelling. I’m going to fight to get my money back and will escalate however long it takes.
litzdog911
ACE - Sage
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53.6K Messages
4 years ago
Hopefully you have your shipping/tracking proof, then you shouldn't have any problems.
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browndk26
ACE - Professor
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5.4K Messages
4 years ago
I’ve never heard of returning equipment via fedex. Did you get a receipt from fedex with a tracking number or reference number? Have you confirmed fedex delivered the equipment? If you did, give cs those numbers. I had the same thing happen with a ups returned item. Gave the reference number to cs and the charge was removed.
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skeeterintexas
ACE - Expert
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26.2K Messages
4 years ago
FedEx was added as a return point awhile back.
Return your Equipment
Where to take your equipment
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