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Jeebs777's profile

Contributor

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2 Messages

Fri, Sep 1, 2017 2:45 AM

Closed

All TV's: "U-verse is not available at this time. Please try again later. [Restart Receiver]"

I got this message on all TV's this morning "U-verse is not available at this time.  Please try again later.   [Restart Receiver].  I have restarted all receivers only to have same message appear on all TV's again.  Have restarted the gateway and ended up with same result.  Unplugged all TV's except one from gateway and used new Ethernet cable and still same result.  Verified Broadband and Service led's were lit.  What next?

Accepted Solution

Official Solution

_xyzzy_

Expert

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15K Messages

5 years ago

Try the following in the specified order (this is a full reboot of everything):

 

  1. Unplug the gateway, DVR, WAP, all wireless receivers.
  2. After at least 15 secs. plug the gateway back in an let if fully reboot.
  3. Plug the DVR back in.  Hopefully it should boot up ok.
  4. If the DVR is now working plug the WAP back in.
  5. Finally plug the wireless receivers back in.

Contributor

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2 Messages

5 years ago

Thank you for your excellent help! Now can you help me with my fantasy football team?

Contributor

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1 Message

5 years ago

How long should it take for a system update to cycle through? It's been an hour at this point.

Contributor

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1 Message

5 years ago

That didn't work for me. This is frustrating!

Contributor

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2 Messages

5 years ago

What is the WAP?
_xyzzy_

Expert

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15K Messages

5 years ago

WAP is wireless access point.  The little box attached to your gateway that sends signals to the wireless receivers.

Contributor

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1 Message

5 years ago

Is the WAP the router or modem?

_xyzzy_

Expert

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15K Messages

5 years ago

Neither.  It's the box that facilitates communication between the gateway (router/modem) and a wireless receiver.  Since the gateway is connected to your dvr the wireless receiver has a path to the dvr to access the dvr's recordings.

 

Employee

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1 Message

5 years ago

This solution worked for me as well.  Thanks!!

ACE - Expert

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23.6K Messages

5 years ago

When in doubt, reboot.

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