Chart123's profile

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Tuesday, January 31st, 2023 4:03 AM

Access card cannot be read- multiple restarts- please help!

About a month ago, I began receiving an error message code that said my (main receiver) access card could not be read. Incredibly frustrating (especially during the playoffs) - the work around was restarting the device and then it worked. ...until during the course of watching a recorded 30 minute show, I was restarting 3+ times!  

I called dtv and they wanted me to sign up for a new service- I asked can't you send me a new card? I want to keep existing svc but this is getting out of hand.

Is there a way to get a new card or do I have to cancel the service? 


Community Support


211K Messages

2 months ago

Let's help figure this out, @Chart123!


Before we can explore potential resolution options for your access card not working, we'll need to know which of the following services you currently have:


  • U-verse TV

Once we know which service you have, we'll take a look at which troubleshooting options we can take moving forward.


We look forward to hearing back from you.


Lacey, AT&T Community Specialist

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