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Stbissues's profile

Contributor

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1 Message

Mon, May 13, 2019 9:22 AM

3X error message

I have a 3X error message and nothing seems to get to us of it. Restarted and plugged and unplugged. What is the solution?

_xyzzy_

Expert

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15K Messages

2 y ago

Red X #3 and #13 (same) Cannot connect to service group database. Not a box issue.

 

This may be a problem with the dvr (in which case try the troubleshooting steps listed here).  But this error is more likely out of your control and a problem with the "back end", i.e., the computer system the dvr "talks" to.  You could wait a while (say every hour) reboot both the gateway and the dvr to see if it the problem eventually clears itself.  And/or call tech support (800-288-2020).

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