New Member
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9 Messages
2 wire wireless router with UVERSE
Why does ATT continue to send worthless 2 wire UVERSE routers? I have had issues with them for over a year. I am paying for 1G speeds and am only getting 100-200. Every time tech support says the 2-wire is the issue, they replace it with another 2-wire!
Does ATT have a warehouse full of them, that they need to get rid of?
JefferMC
ACE - Expert
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35K Messages
2 years ago
What specific router model did they most recently send you and when was this?
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Cobrak
New Member
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9 Messages
2 years ago
5268
I was able to talk to a Sr tech, and he put in for a newer more compatible router, and he even said it would probably be changed when it got to local office…. It was
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Cobrak
New Member
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9 Messages
2 years ago
They just sent it today
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Cobrak
New Member
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9 Messages
2 years ago
This is the same model I have been getting for over a year, and have been having the same issues
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ATTHelp
Community Support
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231.3K Messages
2 years ago
We'll do our best to help you get your speed where it should be, Cobrak.
Let us know if your speed improves after you set up the new gateway. If it doesn't, we'll be happy to take a closer look and find a resolution for you.
We'll be awaiting the results.
Aminah, AT&T Community Specialist
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Cobrak
New Member
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9 Messages
2 years ago
It is the same model router. It will not change the issue. I have been patient for over a year. Why can’t you send the proper router that was recommended by the tech support instead of keep sending the same model over again.
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ATTHelp
Community Support
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231.3K Messages
2 years ago
Cobrak
We can have a technician deliver a replacement and ask that it be a different model, if one is available.
Let us know if you'd like to give that a try.
Aminah, AT&T Community Specialist
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Cobrak
New Member
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9 Messages
2 years ago
Can you guarantee it is not going to be another 2 wire? If it is not a 2 wire I will try it out, and see if I get proper speeds having U-VERSE as well. Otherwise I will have to drop my U-verse, to be able to get a “non U-verse” gateway. I am willing to give it one more try
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ATTHelp
Community Support
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231.3K Messages
2 years ago
Let's meet in a Direct Message to discuss a replacement. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
We hope to hear from you!
Donovan, AT&T Community Specialist
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Cobrak
New Member
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9 Messages
2 years ago
I am awaiting a reply in private conversation
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