C

New Member

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9 Messages

Tuesday, December 28th, 2021 10:47 PM

2 wire wireless router with UVERSE

Why does ATT continue to send worthless 2 wire UVERSE routers? I have had issues with them for over a year. I am paying for 1G speeds and am only getting 100-200.  Every time tech support says the 2-wire is the issue, they replace it with another 2-wire!

Does ATT have a warehouse full of them, that they need to get rid of? 

ACE - Expert

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35K Messages

2 years ago

What specific router model did they most recently send you and when was this?

New Member

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9 Messages

2 years ago

5268

I was able to talk to a Sr tech, and he put in for a newer more compatible router, and he even said it would probably be changed when it got to local office…. It was 

New Member

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9 Messages

2 years ago

They just sent it today

New Member

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9 Messages

2 years ago

This is the same model I have been getting for over a year, and have been having the same issues 

Community Support

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231.3K Messages

2 years ago

We'll do our best to help you get your speed where it should be, Cobrak.

 

Let us know if your speed improves after you set up the new gateway. If it doesn't, we'll be happy to take a closer look and find a resolution for you.

 

We'll be awaiting the results.

 

Aminah, AT&T Community Specialist

New Member

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9 Messages

2 years ago

It is the same model router. It will not change the issue. I have been patient for over a year.  Why can’t you send the proper router that was recommended by the tech support instead of keep sending the same model over again. 

Community Support

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231.3K Messages

2 years ago

Cobrak

 

We can have a technician deliver a replacement and ask that it be a different model, if one is available.

 

Let us know if you'd like to give that a try.

 

Aminah, AT&T Community Specialist

New Member

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9 Messages

2 years ago

Can you guarantee it is not going to be another 2 wire? If it is not a 2 wire I will try it out, and see if I get proper speeds having U-VERSE as well. Otherwise I will have to drop my U-verse, to be able to get a “non U-verse” gateway.  I am willing to give it one more try 

Community Support

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231.3K Messages

2 years ago

Hey there Cobrak, we want to help.

Let's meet in a Direct Message to discuss a replacement. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

We hope to hear from you!

Donovan, AT&T Community Specialist

New Member

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9 Messages

2 years ago

I am awaiting a reply in private conversation

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