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Contributor

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14 Messages

Thu, Sep 17, 2020 4:09 PM

wireless uverse receiver not connecting

I have a ISB7005 U-Verse Wireless receiver that has been working for a long time.  I hadn't used it in a while.  The screen shows the message "U-verse is not available at this time." message and the Restart Receiver button.  I press the button and it goes away for a time but never connects.  I successfully make a wireless connection with the device (good signal strength, Link light green and HD light blue.  What do I need to do to get it to connect to the receiver?

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browndk26

ACE - Professor

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3K Messages

a month ago

Unplug your dvr and the wireless stb. Plug the dvr back in and let it fully restart. Then plug the wireless stb back in. 

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teetertotter

ACE - Teacher

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483 Messages

a month ago

I might add to wait 20 seconds before plugging back in.  Both devices will reset and take a little time.   Have you checked the receiver to see if you have inputted the right password to connect?  

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Brand User
ATTHelp

Community Support

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137.3K Messages

a month ago

Hello @donther, let’s get your entertainment back.

 

Since it sounds like you have already done some troubleshooting let’s do a full reboot of the system. To complete this please follow these steps in the specified order.

  1. Unplug the gateway, DVR, wireless access point (W.A.P), and all wireless receivers
  2. After at least 30 seconds plug the gateway back in and let if fully reboot
  3. Next plug the DVR back in and allow it to fully reboot
  4. Once the DVR is working plug the W.A.P back in.
  5. Finally plug the wireless receivers back in.

If you run into the same problems after following the steps above please visit our troubleshoot and resolve tool for additional help.

 

We hope this helps @donther, please let us know if we can be of any further assistance.

 

@KaneB, AT&T Community Specialist

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Contributor

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14 Messages

25 days ago

I finally had the opportunity to go through this sequence.  With everything turned back on, the wireless received connected directly to the WAP (without me having to pair it) and I have video now.  Thanks for your yelp.

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