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Contributor

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2 Messages

Mon, Sep 25, 2017 8:30 PM

Wireless Receiver loses signal whenever Roku is used

I have a Roku 2 on a TV with an AT&T wireless receiver.  Every time we use the Roku the AT&T receiver loses the internet connection and it takes many many attempts of restarting it to establish a connection again. ( This is the second receiver we have tried and our other wireless receiver and both lap tops never lose the signal)  Has anyone else had this issue?

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_xyzzy_

ACE - Expert

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15K Messages

3 years ago

How many bars does the problem wireless receiver show (3 marginal, 4-5 ok)?    If there were only 3 bars on the wireless receiver to begin with it might take only a little interference from the Roku to push it off the edge.  The wireless box is in the 2.4GHz frequency band and I guess your roku is too.

 

You could try using a longer ethernet cable to give you some freedom to move the WAP around to a possibly better position to see if you can increase the signal strength assuming of course that is the problem.  Your laptops are not a good comparison here.  They communicate with the wifi in your gateway.  The wireless receivers communicate with the WAP.

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Contributor

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2 Messages

3 years ago

Thank you!!!
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