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Contributor

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1 Message

Sat, Mar 9, 2019 7:09 AM

Why does Uverse lose signal every night at 11 pm, and then several times after that?

Every night. Same thing. Last 6 months, since I signed up. 11 pm, signal goes out. Between 11 and 3 it will go out sometimes 5 or 6 times. Can't watch programs. I see this is a common, ongoing problem for years. Why is that? You're at&t for goodness sakes. Is this the best you can do?

Responses

Brand User
ATTHelp

Administrator

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112.8K Messages

a year ago

Hi @NLMoss,

 

We would like to troubleshoot this for you! I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!
Lafayette, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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8 Messages

Hello! Please keep the conversations going until a resolution is found, and post the solution(s).

Please don't just go to PM with the OP, and then leave silence and no closure for the rest of the forum folks.

There are many many posts about this, with no closure. Help! My 80+ year old parents have had this problem now for months, maybe years. AT&T has promised to send out a new modem/router (gateway), but I don't think this will solve the issue.

Please explain the next steps of troubleshooting -- how can we track the network/gateway activity just before, during, and after these nightly outages?

Thank you!

Contributor

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1 Message

8 months ago

Same thing is happening to me. Every day for 2 weeks. So ridiculous. 

New Member

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8 Messages

@dawnantis Any resolution?

Contributor

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2 Messages

7 months ago

Anyone find a solution for this? We have the same problem since install  2 months ago

 

New Member

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8 Messages

@dannyhain Any resolution?

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