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Contributor

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3 Messages

Fri, Jul 3, 2020 5:28 PM

When a power supply goes out...6 days to replace.

My AT&T Uverse Receiver power supply quit working. I know this because I swapped out the power supply with a power supply I had at home and everything worked. So I called AT&T and asked if I could pick up a power supply from them (AT&T Store) instead they are going to ship me a whole new Receiver and power supply in 6 days. So I'll be without TV for 6 days over 4th of July weekend. Why can't AT&T stock a simple Power Supply at AT&T Stores?

And I'll have to return their old receiver in 60 days or be charged a fee.

(Can only return at UPS & FedEx not at AT&T stores. (Edited per community guidelines))

 

I pay too much ($180 a Month) for this kind of service. I think I'll try the other bad customer service company. At least my cost will go down for awhile. Loyal customers don't get as good a deal as New Customers at AT&T.

 

P.S. AT&T Installers should have spare parts in their trucks & AT&T Stores should have Receivers on hand as well.

 

Note: Customer Service has turned into as little as possible only to benefit AT&T, not the Customer. There's efficient and then there is cheap.

Responses

skeeterintexas

ACE - Expert

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15K Messages

a month ago

What are you describing as a "power supply"?  Are you talking about the power CORD?

 

If so, yeah, that's part of the receiver and they don't replace parts.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

Technically a 36w power supply. A Motorola part# 555177-001

12V 3 amp.

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