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Volume problems with ATT Uverse
I have just received a new replacement DVR unit - Motorola VIP 2250 becaues I was having volume problems with my previous unit. ...and when I first setup the new unit everything worked great. Then I switched over to Xbox to test sound there, and when I went back to Uverse, I am having the same volume control problems I experienced with my first settop box. (!)
I am only getting at best 30-40% of the max volume of my TV when watching Uverse TV. If I switch to FM Radio or Xbox 360 or DVD player (i.e. anything not connected to UVERSE) and play the sound through the TV, I get full volume. I have the same problem if instead I switch to my home entertainment system - the volume is 30-40% of max when watching Uverse, but 100% when watching a DVD or listening to the radio, ipod input, etc. anything besides the cable input.
I spent over 1 hour with technical support who was unable to solve the problem when I had this issue with the first unit - therefore, they sent me a new one. Since it worked fine with the new box until switching out of Uverse, and now I have the exact same problem, there must be a solution. Does anyone know what might have happened?
As best I can figure out, here is what I "did":
Connected and then plugged in new settop box.
Volume worked great - 100% through TV or through Home Entertainment system.
I switched the input on my TV from CAble/Antenna to my Game Console. Played a game and ***adjusted the volume***
When I switched back to Uverse, the sound dropped 70%!
Various combinations of turning Uverse on and off, changing the volume on the TV or the Entertainment system with it off, and then going back to turning on the Uverse box (i.e. after plugging it back in) have not reset the sound.
Is this a known issue with a known solution???
Thanks to anyone who has seen this issue before,