U-verse Remote Troubleshooting
Not to worry! Below are a few things you can do to restore functionality and get back to enjoying your U-verse service!
Before you begin troubleshoot your remote, know this. The remote uses light to send the signal to the receiver. If anything is blocking the receiver, this can affect functionality of the remote. Even tempered glass in some entertainment centers can interfere with the signal. We recommend having the receiver placed in an area that is free and clear of obstructions. Also, turning the brightness down on the TV can resolve some signal issues. Remember, the remote uses a “light signal!”
Replace The Batteries
When is the last time you changed the batteries? Bad batteries is the most common cause of remote failure. If they have not been replaced in some time, we recommend replacing them. If the issue persists, check out the troubleshooting steps below.
Reset The Receiver
Sometimes resetting the receiver restores remote functions. Press and hold the power button until the receiver restarts.
Program The Remote
In rare instances, the remote has to be reprogrammed. Check out this link for step-by-step instructions for your remote.
Replace The Remote
If the above does not help, you may need to replace/order a new remote. Log into your account at att.com to order a new remote. If you need further assistance getting a new remote, chat with our teams here.
There Is An App For That!
Did you know you can use your smart device as a remote? There is an app for that! Click here to learn more about the U-verse Easy Remote and other U-verse apps!
AT&T Customer Care
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