For the latest on our response to Coronavirus (COVID-19), click here.

New Member


1 Message

Sun, Feb 2, 2020 10:41 PM

Uverse DVR box

What does it mean when error message on client unprovisioned appears when installing a

new? box


Accepted Solution

Official Solution




7.9K Messages

2 months ago

it means its not authorized on the uverse network, this is normal if they sent you a new box through the mail as a replacement, you just need to make sure its connected and call at&t for them to provision it. If you purchased a box say on ebay or letgo then technically its stolen and they wont provision it, at&t doesn't sell boxes they lease em and a lot of people will move and not return the boxes and try to make a few bucks by selling them.
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
AT&T TV – All Your Entertainment In One Spot.  Learn more…