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Teacher

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8 Messages

Sat, Jan 11, 2020 8:07 PM

UVERSE APP REMOTE CONTROL FEATURE DOESNT WORK

U-verse app remote control features are not working fully. It says "Expired" when I select play. What gives?? Instead, I have to scroll through 20 PAGES of recordings to get to the end of the alphabet. If the recordings guide permitted me to go from Z to A, we wouldn't have that big a problem. This (Edited per community guidelines)!!!

Responses

Brand User
ATTHelp

Administrator

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108.5K Messages

1 month ago

Hi @Sperlaine,

 

We are happy to help.

 

I apologize about the issues you are having with the mobile app. Hopefully, the following steps will help get it connected once agian:

 

  • Try to uninstall/reinstall the app.
  • Make sure you are on the latest IOS
  • Make sure you are connected to your U-verse wireless connection, you may want to try to disconnect/connect again.

 

Let us know how it goes.

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!

 


Lafayette, AT&T Community Specialist

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
gr8sho

ACE - Professor

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2K Messages

1 month ago

hello. I’ve noticed that Expired message in the app when trying to watch a (Edited per community guidelines) too, so appears to be an app issue. You’ll have better luck putting in a review in the appropriate App Store. Devs don’t read these forums.

(edited)

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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8 Messages

I uninstalled / reinstalled the UVerse app unfortunately it didn't work. I also made a comment on the U-verse app in Google Play, but there was no response.
gr8sho

ACE - Professor

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2K Messages

I wouldn’t expect a response, but the devs may see it.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.