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1 Message

Fri, Jun 17, 2016 8:09 PM

U verse return equipment

I have equipment I need to return a sap and get credit for. It has gone on my credit report and I need it off. I no longer have u verse account, so I'm needing to know how I can get credit and have a receipt of return to have it removed from report? 



Accepted Solution

Official Solution

ACE - Expert


14.2K Messages

4 years ago

How long has the equipment gone 'un-returned'? In other words, when did you close the account?


After 90 days, there is no refund as per the Terms of Service:


 Return of Equipment.
Upon termination of the Services, for whatever reason, you must return the Equipment, undamaged,within twenty one (21) calendar days to AT&T. If the
Equipment is not returned within twenty one (21) calendar days, or is returned damaged,
you will be charged for the value of the Equipment. We may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return
the Equipment within this time period. If the Equipment is returned within ninety (90) days
of termination, any fees charged for the Equipment will be refunded (other than fees for
damages). No refunds will be made for any Equipment returned more than ninety (90)
days after termination.



**** I don't know what you want me to tell you. ****

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8 Messages

3 years ago

August 23,2017 is when it was close by fraud department not by me because accuse me asking high adjustment when I never did when I had service.